Guidance for sponsors of consumer reports on health care quality
Podcasts and Webinar
Podcasts
Tips on Making Quality Reports User-Centered (Audio): Jeanne McGee from McGee and Evers Consulting shares advice on producing quality reports that are designed around the needs and capabilities of users. Further guidance is available in the Toolkit for Making Written Material Clear and Effective, a comprehensive guide developed for the Centers for Medicare & Medicaid Services on plain language writing, graphic design, and language translation.
Listen to the interview (27 minutes, 38 seconds). *
Download the interview
(32 MB).
Read transcript (PDF, 283 KB;
PDF Help).
The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans: Implications
for Consumer Reporting (Audio): Ted von Glahn from the Pacific Business
Group on Health discusses the factors underlying differences in the CAHPS “rating
of care” measure for PPOs and HMOs and the implications for reporting survey results
across different types of health plans.
Listen to the interview (19
minutes, 59 seconds). *
Download the interview
(8 MB).
Read transcript (PDF, 209 KB;
PDF Help).
Use of “Roll-ups” to Report CAHPS Survey Results and Other Quality Measures
(Audio): Marc Elliott and David Kanouse from RAND talk about the use of
composites measures and “roll-up” scores to summarize a health care
organization’s performance within and across domains of quality, including patient
experience.
Listen to the interview (10
minutes, 50 seconds). *
Download the interview
(4 MB).
Read transcript (PDF, 185 KB;
PDF Help).
How Social Media Can Draw Visitors to a Quality Report (Audio): Barbara Lambiaso
and Lauren Piccolo from Massachusetts Health Quality Partners (MHQP) talk about
how MHQP uses social media to promote awareness and use of comparative quality reports.
Listen to the interview (18
minutes, 06 seconds). *
Download the interview
(7 MB).
Read transcript (PDF, 211 KB;
PDF Help).
Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality
Reports (Audio): Carol Cronin from the Informed Patient Institute (IPI)
talks about how the IPI assesses and grades comparative reports on health care quality.
Listen to the interview (18
minutes, 29 seconds). *
Download the interview
(7 MB).
Read transcript (PDF, 190 KB;
PDF Help).
Branding Your Quality Report (Audio): Lisa Mason from the Greater Detroit
Area Health Council provides helpful advice on using branding to build awareness
and create an identity for your quality report.
Listen to the interview (8 minutes,
25 seconds). *
Download the interview
(2 MB).
Read transcript (PDF, 164 KB;
PDF Help).
Tour the TalkingQuality Site (Video): This video podcast provides an overview
of the TalkingQuality site and highlights features that are likely to be of interest
to sponsors of public reports on health care quality.
Watch the TalkingQuality Tour
(8 minutes, 54 seconds). **
Read transcript (PDF, 178 KB;
PDF Help).
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Webinar
Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health
Care Quality
May 11, 2011
This Webinar focused on the kinds of people who are interested in quality reports,
how and when they seek health care information, and what this means for report developers.
Watch the webcast
(57 minutes, 44 seconds).***
Listen to the webcast (57 minutes,
44 seconds). *
Read transcript (PDF, 241 KB;
PDF Help).
Speakers and PowerPoint Slides
Patrick McCabe,
a partner at GYMR Public Relations in Washington, DC, shared findings from research
done on behalf of the Robert Wood Johnson Foundation to identify and explore the
characteristics of people who seek health care quality information.
Jeff Rabkin, president
of Wowza in Minneapolis, MN, discussed how report sponsors can develop and use descriptive
profiles of likely visitors to a quality report to guide decisions about content,
design, and navigation.
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